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Posted Date:
Job Title:
Cleared Help Desk/Support Speciliast
Job Type:
Job Id:
T1075729DC - RCK
Hourly Rate (to):
Government Services
St. Louis, Missouri, USA

This is a long term contract supporting the US Coast Guard in downtown St. Louis. Please respond with your resume and I'll reach out as soon as possible.

- Robbie Kissinger

All technicians must be well versed in the usage of Active Directory, be able to provide "World Class Customer Service and Support".

Tier 1 support to include some of the following:

* First contact support and follow-up

* Triage / Ticket Classification

* First Call resolution (password resets, other)

* Ticket dispatch to other support units as required

Tier 2 support to include some of the following:

* Incident isolation and resolution

* Service request fulfillment

* Remote Analysis and Support

All incidents and service requests will be fully documented in the CG Help System (RemedyTM)

All incidents and service requests will be resolved in accordance with Local Service Level Agreements and as detailed by the CG IT Service Desk Standard Operating Procedures.

Perform User account management including creation of accounts, authorizing and resetting passwords.

Other duties could/may include the following:

* Monitoring of the Wide Area Network (WAN) and Local Area Network (LAN)

* System Support Management

* Desktop Support

* Server Operations Support

* Citrix/Terminal Services Support

* Exchange Support

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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting

We look forward to working with you.

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Beacon Hill Staffing Group

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152 Bowdoin Street
Boston, MA 02108

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