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Posted Date:
Job Title:
HelpDesk Analyst
Job Type:
Job Id:
Indianapolis, Indiana, USA

This is a great opportunity for an entry level person with an interest in technology to work in an enterprise environment on the helpdesk. This person will answer calls for Tier 1 basic user needs including issues with Microsoft Office, password resets, and basic printer and PC software and hardware issues in general. For anyone with a passion for technology who wants to learn and get in on the ground floor with a large, stable, organization, this is a perfect opportunity!

Required Skills:

  • 1-2 years working in the Helpdesk or related work environment

  • Must have experience with password resets, logins, and printer troubleshooting

  • Must have basic IT troubleshooting calls to troubleshoot basic calls and escalate others

  • Must have the ability to triage calls and assign tickets and prioritize them

  • Must have the ability to learn how to troubleshoot systems that are specific to the environment

  • Experience with Microsoft Office and general PC experience desired

  • Must have excellent customer service skills

  • Must have the ability to work in a team environment and also individually

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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting

We look forward to working with you.

Beacon Hill. Employing the Futureā„¢

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Beacon Hill Staffing Group

Corporate Office
152 Bowdoin Street
Boston, MA 02108

Phone: 617-326-4000
Fax: 617-227-1220
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